The cleaner will generally use your own products and equipment. This is to avoid any potential cross contamination between properties and also to ensure your home is cleaned the way you like it. However, if you do need your cleaner to bring products or equipment, this can be arranged but the cleaner will charge a slightly higher hourly rate.

If you wish to provide your cleaner with a key to your property, this will be an arrangement between yourself and your cleaner. We always suggest you ask for a signature from your cleaner when transferring keys. The cleaner will be responsible for the safe-keeping of the keys and for returning them to you when required. Delight do not hold keys on behalf of clients.

Delight holds Public Liability insurance of at least £1m. Please note that there is an excess on any claim and you will be responsible for the first £100 of this excess. This enables us to keep costs down by avoiding claims for minor accidental damage that can occasionally occur during the normal course of cleaning.

As we only require one month’s notice to terminate the service we do not offer a “trial clean”. However, if you are in any way unhappy or dissatisfied with the cleaner introduced, we will work with you to address any issues and, if they cannot be resolved, we will introduce a replacement cleaner.